Customer Service Representative

Description We are seeking a bilingual Customer Service & Order Entry Specialist to join our client's team and provide outstanding service to our diverse client base. The ideal candidate will handle inbound and outbound calls, process orders, and resolve customer inquiries. This role requires fluency in both English and [insert second language], strong communication skills, and the ability to work efficiently in a fast-paced environment.Responsibilities:

Handle inbound customer calls and emails, addressing product inquiries, order status, and account questions in both English and [insert second language].

Process and enter customer orders accurately into the system, ensuring timely fulfillment.

Resolve customer issues related to orders, shipping, billing, or other concerns promptly and professionally.

Communicate with other departments to ensure customer requests and orders are fulfilled correctly.

Maintain accurate customer records and update account information as needed.

Follow up with customers to confirm order details and provide shipping updates.

Assist with tracking shipments, handling returns, and processing refunds or exchanges.

Participate in continuous training to stay up-to-date on product knowledge and system updates.

Requirements

Qualifications:

High school diploma or equivalent; additional education is a plus.

Fluency in English and [insert second language], with strong verbal and written communication skills in both.

Previous experience in customer service or order entry is preferred.

Proficiency in MS Office; experience with order management software is a plus.

Strong attention to detail and organizational skills.

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Excellent problem-solving skills and a positive attitude toward customer service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .