Customer Service Representative

Description We are in the process of recruiting a Customer Service Representative based in Denville, New Jersey, United States. This role is within the logistics industry and offers a long term contract employment opportunity. As a Customer Service Representative, you will be required to handle tasks related to order picking, customer coordination, shipment scheduling, and inventory management. Responsibilities: Picking orders according to FEFO requirements and coordinating with customer service. Routing and scheduling customer truck orders, in collaboration with various warehouses. Creating labels for FedEx/UPS/DHL shipments as needed and ensuring timely follow up on missed shipments. Booking trucks for inter-warehouse transfers and managing monthly consignment shipments. Confirming receipt of BOL’s and forwarding them to customers. Invoicing regular and drop shipments and updating customer pricing in Navision. Providing support to Customer Service through cross-training in order entry. Assisting with inbound shipment processing and approving invoices for carriers and couriers. Establishing and maintaining good working relationships with key carriers and outside warehouses. Resolving inventory discrepancies with warehouses and providing regular reports to warehouses and customers. Requirements Proficiency in Order Entry Ability to review and manage invoices Knowledge of UPS Shipping operations Excellent customer service skills Strong communication and interpersonal skills Ability to multitask and prioritize work Proficiency in using computer systems and software Ability to work in a fast-paced environment High level of accuracy and attention to detail Willingness to learn and adapt to new processes and systems. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .