Customer Service Representative

Job DescriptionWe are seeking a Customer Service Representative to join our dynamic team in New York, NY. In this role, you will be the first point of contact for our clients, ensuring their inquiries and concerns are handled efficiently and professionally.ResponsibilitiesRespond to customer inquiries via phone and email promptly and courteously.Resolve issues by providing accurate information and solutions.Maintain detailed records of customer interactions in our CRM system.Collaborate with internal teams to ensure a smooth customer experience.Proactively identify customer needs and recommend services or solutions.