Customer Service Specialist

Job description

Ensure accurate and up-to-date customer and item information (master data) for efficient order processing and invoicing.

· Process customer orders (via email, fax, EDI) including verifying order details (items, prices, quantities, delivery dates) to ensure accuracy.

· Address customer inquiries, requests, and complaints, and follow through to resolution.

· Coordinate with internal teams (sales, accounting, logistics, manufacturing, quality) regarding customer orders.

· Prepare monthly commission reports for brokers and submit for approval.

· Organize the shipment of samples according to instructions from the responsible Account Manager.

· Prepare necessary export documentation, including certificates.

· Support the collection of open accounts receivables.

· Archive related files and documents.

· Perform other duties as assigned by the supervisor.

Qualifications / Minimum Requirements

· Fluent in English; Spanish is a plus.

· PREVIOUS EXPERIENCE IN CONSUMER GOODS IS REQUIRED

· College degree or equivalent experience.

· Proven work experience in operations, preferably in the food industry.

· Strong written and verbal communication skills, including active listening.

· Attention to detail and proactive approach in handling customer requests.

· Service-oriented with the ability to resolve customer issues effectively.

· Proficient in Microsoft Office and capable of learning new software quickly.

· Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.

Physical Demands

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds occasionally

Job Type: Full-time