Customer Support Specialist

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing team in New Orleans. The ideal candidate will be responsible for managing client inquiries, resolving service issues efficiently, and ensuring customer satisfaction throughout the support process. You will be the voice of the brand, delivering a positive and solution-driven experience to every customer interaction.ResponsibilitiesHandle inbound customer inquiries via phone, email, and support ticket systemResolve customer complaints and provide timely, accurate solutionsMaintain detailed and accurate records of interactions and resolutionsCollaborate with internal teams to escalate complex issues when neededFollow up with customers to ensure satisfaction and closure of open casesIdentify and suggest opportunities for process improvementsStay up to date with company products, services, and support policies