Data Analyst II-1C046J

ADP is hiring an NPS Analyst II. Responsible for key business metrics and reporting that drives decision making and process improvement for the Business Unit and NPS Center of Excellence. A champion for standardizing and automating internal client-facing reports provided to Business Units. Be a change agent within the Business Unit's closed loop adminstration to ensure accurate and high quality data is collected and analyzed on a consistent basis. Leverage a variety of analytical tools to provide information that is flexible, responsive and nimble to changing business needs. The NPS Business Analyst is responsible for Analysis/ Consulting, Configuration/ Integration, Validation/ Support and Project Planning for all aspects of the NPS closed loop process with a focus on predictive Analytics, Reporting and Survey Administration. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values:Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: Analytics/ Consulting/Communicating :

• Conducts NPS project initiation activities.
• Analyze existing client systems, interface requirements, business process and operational needs.
• Provides professional consulting in the areas of tool customizations, business processes, analytics, complex custom reports and special projects.
• Responsible for researching benchmarked and attainable validated systemic tools to evaluate HR performance, resulting in metrics that help senior leaders drive Service Excellence.
• Develop meaningful analytic conclusions and recommends innovative solutions.
• Work with Business Unit champions and Subject Matter Experts (SMEs) to define requirement related to reporting, analytics, trending and communications.
• Create business requirements based on detailed analysis of Business Unit needs.
• Coordinates and consults with Corporate IT for customization work.
• Develops adhoc inquiries to assist in reporting, categorization and analysis.
• Provides demos and training for champions and SMEs, including documentation as required for reporting, analysis, trending and communication.

• Works and counsels with business units on system and service configuration tools, tool adaptation and business best practice solutions.
• Determines best methodology and oversees the accurate and timely conversion of survey data, reporting and analytics.
• Consults on interfaces to internal and external systems.

• Builds survey control information and oversees the pre- and post-implementation testing of tools, processes, reports and alerts.
• Establish predictive analytics.
• Oversees formal coordination of system and operational services to other ADP business units and departments.
• Performs testing and support during UAT, works to resolve defects/ issues.
• Support the COE (Center of Excellence) and Business Unit during the production release of new tools, reports, alerts and analytics.
• Provide Tier I/II support for the tools, reports and system supporting the NPS initiative to the business units.

• Participates in establishing and monitoring of Business Unit implementation schedule and report status to Project Team Members.
• Ensures issues and risks are documented and work with team members to resolve.

• Business Unit and Center of Excellence teams will work collaboratively to standardize all aspects of Closed Loop process, analytics, reporting and survey administration with consideration for the unique needs of the individual businesses.
• Train appropriate uses on analytical tools to ensure widespread adoption of best practices in collecting and analyzing data for actionable recommendations to leaders.
• Performs other related duties as assigned.