Desktop Deployment Lead Technician

My direct client in Northern, NJ is looking for a Desktop Deployment Technician. This is a full-time role.

• Define and maintain end user deployment experience.
• Project management experience with large-scale device deployment projects in banking environment including coordination of all aspects including site prep, equipment logistics, technical team members, vendor management.
• Coordinate and ensure desktops are prepped to be installed with appropriate software.
• Keep up with latest desktop deployment technologies and assist in developing desktop platform roadmap.
• Work with Field Services team to acquire any resources required to dispatch and perform deployment.
• Maintain global hardware standards for desktops and laptops provided by Engineering team.
• Maintain active log and drive remediation of deployment incidents.
• Document, maintain and improve standard processes in desktop management.
• Drive resolution of problems effectively and efficiently to minimize user's disruptions.
• Ensure that comprehensive training programs / Knowledge articles are developed to support deployments working with respective Learning & Development teams as well as Product owners.
• Work with product owners to ensure end to end support model is in place and accepted by desktop operations.

• Ability to generate trust, build alliances across the organization, and orchestrate interdisciplinary teams to the benefit of customers.
• Situational awareness to adapt and solve challenges from a business and technology perspective.
• Ability to balance strategic thinking with pragmatic operational delivery.
• Empathy, curiosity, desire to constantly improve, acquire new skills and drive for results.
• An excellent team builder and talent developer.
• Proactive, takes the initiative to make things happen.
• Confident and self-aware with excellent interpersonal and communication skills, both written and verbal.

• Bachelor's Degree in Computer Science, Business or other related disciplines and a minimum of 10 years' experience with Desktop deployment including hardware and software.