Desktop Engineer

Robert Half
Bridgewater, NJ
25 Mar 2024

Vacancy expired!

Description

Jamf-Pro Administration

Microsoft Intune Administration

Microsoft 365 Administration

Microsoft SCCM Administration

Application packaging for Windows/macOS

Participate as an active member of the change and problem management team responsible for increased call avoidance, improved asset use, and decreased end-user downtime.

Evaluate operating systems and simplify the deployment of common applications and requests for service by utilizing current toolsets.

Identify opportunities to continually develop tools that improve user experience and cost-effectiveness.

Identify opportunities and develop overall design and implementation of PVH's desktop environment and software distribution infrastructure.

Review systems in a proactive manner in order to contribute to the further improvement of the IT support processes.

Participate in a 24x7x365 on-call rotation

Establish standard operating procedures for troubleshooting, system programs and components guidelines, and monitor checklist to ensure stability of client infrastructure.

Maintain knowledge database of all available products, comparing features and implementation possibilities.

Responsible for Imaging services and endpoint standards

Provide end point management for all endpoints in the enterprise as well as the assessment and optimization of end-user platforms through review of user needs.

Consult with key business partners and all levels across IT organization to ensure that delivered services and end-user productivity goals are understood and exceeded.

Serve as the highest escalation point for Microsoft and Apple end user issues.

Develop automation scripting to automate repeated tasks in client environments. Improve asset used and decrease end-user downtime. Participate as an active member of the change and problem management team responsible for increased call avoidance, improved asset use, and decreased end-user downtime. Evaluate operating systems and simplify the deployment of common applications and requests for service by utilizing current toolsets. Identify opportunities to continually develop tools that improve user experience and cost-effectiveness. Identify opportunities and develop overall design and implementation of PVH's desktop environment and software distribution infrastructure. Review systems in a proactive manner in order to contribute to the further improvement of the IT support processes. Participate in a 24x7x365 on-call rotation Establish standard operating procedures for troubleshooting, system programs and components guidelines, and monitor checklist to ensure stability of client infrastructure. Maintain knowledge database of all available products, comparing features and implementation possibilities. Responsible for Imaging services and endpoint standards Provide end point management for all endpoints in the enterprise as well as the assessment and optimization of end-user platforms through review of user needs. Consult with key business partners and all levels across IT organization to ensure that delivered services and end-user productivity goals are understood and exceeded. Serve as the highest escalation point for Microsoft and Apple end user issues. Develop automation scripting to automate repeated tasks in client environments. Improve asset used and decrease end-user downtime.

Skills: Microsoft Endpoint Config

Requirements

- Application Packaging experience

- Intune experience

- Proven knowledge of Microsoft System Center Configuration Manager/System Management Server

- Experience with Microsoft Office 365

- Proficiency in Microsoft SCCM

- JAMF Casper Suite experience required

- 5+ years of desktop support or other related experience

- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

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