Desktop Support

14 Nov 2024

Vacancy expired!

General SummaryResponsible for providing second level user support, and first level infrastructure support for client site. Participate in the deployment of new technologies, the identification of IT needs and work with National IT staff to meet and maintain high standards of support and systems availability established by the firm. Principle Duties and Responsibilities

  • Work closely with the Site Support Manager/Assistant Director of IT to;
  • Ensure high levels of user satisfaction with support services offered.
  • Provide day to day IT support of firm operations.
  • Respond to and resolve calls escalated from the Help Desk.
  • Utilization of call tracking system to track all reported problems.
  • iii. Ensure callers are kept informed of status of their issues.
  • Provide desktop hardware and application support for the firm’s desktop and laptop computer systems including answering basic “How-to” questions on technologies in our environment if called upon.
  • Perform basic administrative tasks such as conference room setups.
  • Provide day to day support on phone systems.
  • vii. Support staff arrivals, departures and moves.
  • Perform maintenance of IT equipment as needed.
  • Identify new Information Technology needs.
  • Work closely with National IT staff to;
  • Participate in the resolution of local issues
  • Participate in National IT projects as needed.
  • Participate in the deployment of new technologies in the local office.
  • Participate in the ongoing maintenance and upgrades of IT infrastructure and end user equipment in local office to minimize unplanned system downtime.
  • Maintain data for local office in equipment and software inventory systems.
  • Participate in the installation of all IT equipment.
  • Contribute to Information Technology Knowledge Base.
  • Provide “after hours” support in accordance with office requirements.
  • Skills, Experience, Education and Other Job-Related Requirements
  • Bachelor’s degree, preferably in Computer Science, and/or a minimum of three years’ experience in related systems support and management. Vendor certifications preferred. ITIL certification desired.
  • Experience with direct support of the following technologies:
  • Microsoft Windows 10 desktop Operating System
  • MS Outlook 2016/Exchange Online
  • Microsoft Office 2016 suite of applications / Office 365
  • Intune mobile device management /Microsoft Multi-Factor Authenticator
  • iManage Document Management System
  • Microsoft Active Directory/LDAP
  • Basic experience with the following technologies:
  • Avaya VOIP Phones
  • Dell OptiPlex /Lenovo laptops
  • In general: responsibility, reliability, initiative, patience, determination, assertiveness, inquisitiveness, tenacity, and a desire to learn.
  • Ability to meet deadlines and effectively complete designated job assignments.
  • Ability to communicate effectively with firm personnel at all levels and outside parties as necessary.
  • Interpersonal skills necessary to interact and work productively as part of the Information Technology, and overall firm team, delivering high quality services to our clients.
  • Attendance Requirements: On site during normal working hours and available as necessary before or after normal working hours to work at the firm, over the telephone, or at off-site meetings, in order to meet the demands of the job and the needs of the firm.
  • Expected to wear a mobile device to insure availability.
  • Travel Requirements: Ability to engage in off-site travel as required from time to time, in order to meet the demands of the job, and the needs of the firm.
  • Able to lift equipment up to 45lbs and not limited to crouching, bending, and standing for extended period.
    • ID: #22721117
    • State: New Jersey Newark 07101 Newark USA
    • City: Newark
    • Salary: Depends on Experience
    • Job type: Permanent
    • Showed: 2021-11-14
    • Deadline: 2022-01-11
    • Category: Et cetera