Desktop Support Analyst

Description We are seeking a Desktop Support Analyst/AV Specialist to join our team in Bridgewater, New Jersey, United States. The successful candidate will be responsible for diagnosing and resolving various end-user issues, setting up new user desks, and maintaining strong relationships with customers. This role also requires collaboration with different teams to ensure the company's computing and network environment operates efficiently.Responsibilities: Diagnose and resolve issues related to desktops, printers, servers, networks, and applications for both onsite and remote users. Set up desks for new hires and prepare devices for legal hold as required. Maintain positive relationships with all customers and offer necessary training. Assess the need for and implement performance upgrades to computer systems, including the installation of replacement screens, hard drives, and RAM. Collaborate with Telecom, LAN, and Network technicians and administrators to ensure the smooth operation of the company’s desktop computing and network environment. Document IT-related procedures and processes to enhance the team's overall knowledge. Serve as a liaison with third-party vendors and respond promptly to incoming calls or emails regarding end-user hardware or software problems. Document all actions related to calls or projects in the Incident Management platform. Assist in maintaining an inventory of all End User related hardware and handle all equipment and tools properly, storing them as required upon completion of work. Provide support for conference room A/V equipment, including projectors, TVs, wireless presentation devices, and assist with A/V support for large audience events. Be available for weekend and after-hours support when needed.Requirements Minimum of 3 years of experience as a Desktop Support Analyst or in a similar role Proficiency in Android Development Expertise in Cisco Technologies Familiarity with Citrix Technologies Strong knowledge of Computer Hardware Experience with Dell Technologies Understanding of Active Directory Ability to handle Apple Devices Knowledge of Backup Technologies Proficiency in Configuration Management Experience with Audio Visual technologies Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .