Desktop Support/Technical Support

27 Feb 2025

Vacancy expired!

Position: Helpdesk Tier 2

Location: 85 Challenger Road, Ridgefield Park, NJ 07660 (Onsite)

Duration: 12+ Months

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • The Hardware Asset Management (HAM) Analyst is responsible for assisting with the management of the lifecycle of all corporate-owned IT hardware assets (laptops, desktops, etc.) in accordance with best practices and internal processes and procedures
  • The Hardware Asset Analyst strives to provide best-in-class asset management services to our internal clients
  • Understand the lifecycle status framework as defined by the ITAM Program
  • Support implemented Operational processes as required for Hardware Families/Classes
  • Process lists of retired assets and reconcile against disposal vendor data as required to ensure compliance to established SLA's
  • Support physical stockroom inventory efforts
  • Govern repository Data for Hardware Families/Classes in Operation
  • Monitor Asset Management Data as defined in Daily Checklists and notify responsible areas of any required changes/corrections
  • Manage shrink reporting (Deployed, Stock, etc.)
  • Perform Reconciliations and Data Analysis as required
  • Work with the Implementation team on moving new Hardware Families/Classes to Operations
  • Provide adhoc reporting on asset data as needed
  • Write & Update procedures to support Hardware Asset Management
  • In depth knowledge of asset lifecycle and best practices with a strong focus on data quality.
  • Exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, and works under minimal supervision
  • Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
  • Will report to the Lead, Service Offering Management, IT Ops-IT Service Operations

REQUIRED KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:
  • Bachelor's Degree or equivalent work experience
  • 3+ years of Hardware Asset Management experience
  • Experience with any Asset Management toolset
  • Proficient in Microsoft Office Applications (Access, Excel, PowerPoint) with a strong knowledge of MS Excel and Access

  • ID: #49369890
  • State: New Jersey Ridgefieldpark 07660 Ridgefieldpark USA
  • City: Ridgefieldpark
  • Salary: $26 - $29
  • Job type: Contract
  • Showed: 2023-02-27
  • Deadline: 2023-04-25
  • Category: Et cetera