Vacancy expired!
Description
The primary role of a Senior Field Services Analyst is to support and maintain Company's internal users and infrastructure. He/she will provide application, network, operating system and hardware support to end-users on a variety of issues; responds to telephone calls, email and personal requests for technical support. The Senior Field Services Analyst documents, tracks and monitors issues to ensure timely resolution.Aides Field Service Manager in collecting and analyzing key performance indicator (KPI) dataAsset management / License managementAssists department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and softwareAssists employees with technical problems and requests through troubleshooting, resolution and escalation if required.Assists with the day-to-day maintenance of BH s PCsCapacity PlanningCoaches and mentors Field Service AnalystsContributes to and helps maintain up-to-date technical, policy and procedure documentationKeeps informed of most recent trends and technologiesManages helpdesk requestsMonitors and troubleshoots hardware, software, mobile device, telecom and networking problems as they occurParticipates in Architecture AssessmentsPerforms advanced hardware repair procedures on desktop and laptop computersPerforms training to staff and customers on various technology topics, including hardware configurations, process, database maintenance and applicationsPerforms installation, move, configuration and upgrade tasksProvides customer-focused, quality serviceProvides off hours supportProvides training for newly hired Field Service AnalystsResponsible for all aspects of the security and health of our network and hardware including but not limited to: antivirus protection, patch management, data encryption, etc.User administrationWorks closely with Field Service Manager and System IT& S Site Director to ensure high level of customer satisfaction through communication, prioritization, escalation, etc. Requirements - Proficiency in Network Troubleshooting- Cable Installation experience highly desired- Hardware Troubleshooting experience- Asset management experience- Proven knowledge of Patch Management- Well-founded grasp of User Administration- Foundational knowledge in Hardware Troubleshooting- Experience writing procedure manuals, user instructions, business correspondence, and general report writing- 3+ years of desktop support or other related experience Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.- ID: #49553599
- State: New Jersey Livingston 07039 Livingston USA
- City: Livingston
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-03-26
- Deadline: 2023-05-24
- Category: Architect/engineer/CAD