Field Team Manager

This is an exciting opportunity to work with an iconic Australian brand by leading a team of service providers across Sydney Metropolitan area to deliver efficient and quality services to our Members. You will also lead strategic alignment of service delivery operations and further strengthen the Organisational brand through your management.We have a permanent full-time opportunity available, looking after the Newcastle region.  You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees and contracted staff.Your responsibilities will encompass:Effectively recruit, retain, develop and reward a team of NRMA Roadside service provider (approx. 20-40 FTE)Manage all performance or behavioral issues that arise using coaching, counselling and performance management techniques to resolutionEnsure alignment of objectives and activity across teamSupports in Developing and maintaining effective industrial relationship with local Union RepresentativesSupport with the operational day to day Service Delivery related activitiesAnalyse and monitor financial and commercial information and identify issues or opportunities which impact business prioritiesActs as first point of contact for all safety incidents and responseImplement and manage Quality Assurance activitiesWhat you’ll bringExperience in managing service delivery operations within various industriesDemonstrated experience in managing diverse, field based teams especially through change and in providing effective performance feedback Highly developed capability in building and motivating teams and exceptional communication skillsSkills in negotiation, handling crucial conversations, and facilitating resolution Proven experience of business acumen and front-line implementation of strategic plansAbility to foster stakeholder engagement and relationship developmentObtain a valid NSW Driver’s License for regular local travelWhat’s in it for you?To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:Complimentary myNRMA membership including discounts on car, travel, fuel, groceries, movie tickets, fashion, attractions, restaurants and much moreEmployee referral program where you may be eligible for a referral payment of up to $2,000Opens the door to other potential opportunities across the NRMA GroupKnow you belongWhile we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    We made the 2022 AFR Boss Best Places to Work List Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 Certified as a Family Inclusive Workplace Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you!