Flex Forward Upgrade Coordinator - IT

27 Nov 2024

Vacancy expired!

Flex Forward Upgrade Coordinator - ITCustomer Service/OperationsAZ - Phoenix, AZ - Tempe, CT - New Haven, CT - Rocky Hill, FL - Fort Myers, FL - Jacksonville, FL - Lake Mary, FL - Miami, FL - Orlando, FL - St Petersburg, IL - Naperville, IL - Warrenville, LA - Baton Rouge, LA - Gretna, NC - Charlotte, NC - High Point, NH - Bedford, NJ - Edison, NJ - Marlton, NJ - Piscataway, NJ - Piscataway, NM - Albuquerque, NV - Reno, NY - Buffalo, NY - Liverpool, NY - Rochester, NY - Rochester, NY - Rochester, NY - Rochester, OH - Franklin, OH - Highland Hills, OH - Lima, PA - Allentown, PA - Norristown, PA - Norristown, PA - Pittsburgh, RI - Riverside, TN - Nashville, TX - Dallas, TX - Houston, TX - Irving, VA - FairfaxCUS-21-04050DescriptionResponsible for the setup, training and successful implementation of existing clients to new products. Ensures that a quality product is delivered to the client, that the client receives full value from their product and that the product is utilized in accordance with its capabilities.Sets up existing clients (primarily moderately complex and revenue-intensive) on new products according to established procedures so that client’s expectations are met and they can begin utilizing new services by the date specified in their service agreement.

Provides client service and technical support for existing clients as they transition to new products to ensure all products and applications are functioning properly.

Utilizes web-based collaboration tools to guide the client through the transition process and provides instructions for basic system access and utilization

Maintains knowledge of product application configuration to effectively install and test each client’s unique technical environment.

Researches and resolves client issues in a timely manner to optimize client experience and satisfaction.

Creates, executes, and reviews data integrity reports to ensure accuracy of client information.

Completes required documentation to transfer client to ongoing client service team to ensure ongoing support. Answers questions from ongoing client service team on client-specific issues as necessary.

Establishes and maintains a positive working relationship with clients, partners and stakeholders to promote Paychex’ quality service image.

Participates in department projects and initiatives to optimize client satisfaction and retention.

Assists in ENS coding and state setup, cancellations, and deletions to ensure accurate setup with all tax agencies required for tax-filing compliance including scanning of kits.

Gains knowledge of other products and procedures and provides assistance related to the migration of existing clients to new products.

Requirementsin Consideration may be given to a candidate with a degree in lieu of experience.

3 years of experience in Experience in a technical call center or client support environment.

Payroll experience.

Our CommitmentPaychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.Click here for more information on our corporate social responsibility.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-time
  • ID: #23564740
  • State: New Jersey Edison 08817 Edison USA
  • City: Edison
  • Salary: USD TBD TBD
  • Showed: 2021-11-27
  • Deadline: 2022-01-27
  • Category: Et cetera