Front Desk Administrator

Manage patient check-ins, check-outs, and appointment scheduling

Coordinate insurance verification and post payments in patient ledgers

Answer phones and patient emails in a professional manner

Maintain organized patient records and a clean, welcoming front office

Collect payments and schedule follow-up appointments

Monitor office emails and voicemails

Collaborate with clinicians to input and present accurate treatment plans

Explain insurance coverage, copayments, and financial options to patients

Ensure financial agreements are signed and properly documented

Address and resolve patient concerns professionally

Maintain a productive office schedule and reduce cancellations

Schedule providers strategically to meet financial goals

Ensure appointment types align with provider specialties and insurance guidelines

Assist in training and onboarding new front desk or administrative staff

Answer after-hours calls when needed as well important office emails

Travel between Genuine Smiles PA locations as required (will be disclosed in advance)

Perform additional duties as assigned