Front Desk Manager

As our Front Desk Manager, you’ll lead a small, high-energy team responsible for creating seamless, welcoming, and efficient experiences for every patient who walks through our doors (and everyone who calls or messages us). This is a leadership position that blends hands-on coordination, team development, and operational excellence with genuine hospitality.

Oversee all front-office operations: scheduling, insurance verification, payment processing, phone/email communication, and patient flow

Ensure an outstanding patient experience — warm greetings, empathy during rescheduling, and proactive problem-solving

Manage therapist schedules to maximize productivity while preventing burnout

Maintain accurate patient records and ensure HIPAA compliance

Track key metrics (arrival rate, cancellation rate, collections, patient satisfaction) and implement improvements

Natural leader who people genuinely enjoy working with

Tech-savvy: proficient with EMR systems

Master multitasker who stays calm and positive under pressure

Exceptional communicator — warm on the phone, clear in writing, and confident in person

Detail-oriented with strong organizational and problem-solving skills

Handle escalated patient concerns with grace and professionalism

Collaborate with clinical leadership on practice growth initiatives and marketing efforts

Oversee clinic aesthetics and cleanliness in reception and waiting areas