Full Time as well Contracting Program Manager (Program Director)

GENERAL DESCRIPTION: The Principle Program Manager (Program Director) is responsible for the delivery of our complex, high-risk, very large, multi-side portfolio implementations and/or innovative solutions often international in scope. Leads delivery teams, develops and maintains relationships with key customers, including C-Level executives, being point of escalation. Ensures all projects are moving forward and that all components for successful delivery are in place. Coordinates resources and supports the development of project plan, resolves issues with regards to delays in project delivery and resource constraints. Advise senior executives of project and pulse of the customer. Facilitates program level issues and change management resolution. Responsible for aligning the efforts of cross-functional teams to support the companys strategic objectives. Manages ongoing work through governance structures, creating high level plans that provide guidance to projects where detailed plans are established. Drives alignment and adherence to standards and direction set by the organization. Removes barriers that prevent efficient execution of projects. Ensures that approved methods, processes and tools are consistently used across projects and programs, including change, issue, risk and quality management. Provides quality assurance. Supports initial proposals and Sales pursuits, estimates program management effort, checks deal sheets and provides input into account plans. Is accountable for forecasting Services revenue and generating Services sales. Supervises and/or develops and manages a program communication plan to include content, frequency, audience and channels. Leads internal CAE initiatives and responds to operational requests. EDUCATION: Bachelor's degree or equivalent. Master's degree preferred. Project/ program management certification required (PMP preferred). EXPERIENCE:

• Minimum 15 years of experience in management consulting, working for a software vendor and/or in the travel industry.
• Minimum 10 years Project and Program Management experience managing complex software system implementations.
• Airline domain expertise is a must.
• Operational savvy.
• Strong analytical skills.
• Solid negotiator and facilitator.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office suite.
• Proficient with a project scheduling software tool MS Project preferred.
• Fluency in English.

• Experience interfacing and building relationships with senior client executives at the C-level.
• Experience managing multiple simultaneous projects.
• Experience in translating technology into business terms and with integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPIs).
• Experience working in international markets.
• Experience working in a matrix organization and leading virtual distributed teams.