Genesys Administrator

18 Jun 2024

Vacancy expired!

Genesys Administrator

Duration: 18 Months

Location:

Ridgefield Park, NJ

Responsibilities:Analyze business requirements, provide time estimates, create and modify Call Flow Diagrams, preparation of design documents, system development, and production handover.Coordinate with Genesys, internal technical teams, and other staff as necessary to gain assistance and resolve problems with the platform and associated applicationsContinuously improve system performance reports, perform root cause analysis for system outages; suggest improvements to ensure system up-timeUnderstand and ensure system service level goals are metWorking knowledge of Contact Center Technologies (IVR, CTI, WFM, Call Routing etc.)Insure that implementation plan is updated and currentProvide mentoring to the ConsultantProvide executive updates on progress of implementationPerform other duties as assigned

Qualifications:Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field and 8+ years of related experienceOperation and Maintenance of Genesys 8.x Framework, CIM, SIP Server, HA architecture, Voice Routing, Multi-Channel Routing.Operation and Maintenance of Genesys Cloud CX.Professional knowledge and experience of Call Routing Management(Interaction Routing Designer, Composer)Knowledge and experience of SBC & IP Phone, softphoneReporting (CCA, Infomart), G-Plus adapter for Verint.Infrastructure Implementation of Changes, Releases and Upgrade.5+ years’ experience with call center ACD, IVR, CTI, Skills, Call recording, and reporting as related to contact center applicationsAbility to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors.

  • ID: #43222189
  • State: New Jersey Ridgefieldpark 07660 Ridgefieldpark USA
  • City: Ridgefieldpark
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-18
  • Deadline: 2022-08-14
  • Category: Et cetera