Genesys Engineer / Contact Center engineer (Full-Time)

27 Mar 2024

Vacancy expired!

Role:

Genesys Engineer /

Contact Center EngineerLocation :

Newark, NJ

Job DescriptionWe are looking for a Senior Contact Center engineer who will design, develop, implement, and support reliable and resilient solution that will enrich customer experience leveraging

Genesys Cloud environment.

MAJOR DUTIES AND RESPONSIBILITIES
  • Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging

    Genesys Cloud Architect tool and

    Amazon Lex & Lambda.
  • Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
  • Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
  • Lead implementation of Inbound & Outbound solutions, QM recording, WFM,

    Omni-Channel, Analytics, Customer Journeys, and Reporting
  • Demonstrate complex problem-solving skills

QUALIFICATIONS
  • 5+ years’ of hands-on experience in coding/development

    in Contact Center platform(Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
  • 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to

    CCaaS Cloud solution.
  • Experience in AWS Lex & Lambda for development of ChatBot
  • 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
  • 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
  • Experience using CICD tools such as

    BitBucket, Jenkins, AWS Code Pipeline etc
  • Experience integrating with CRM apps including

    SalesForce

    and

    ServiceNow is a plus
  • Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
  • Agile knowledge with SAFe or NWOW framework is preferred
  • Experience involving digital transformation activities in large organization is a plus
  • Bachelor’s in computer science or related fields
Thanks,Vinutha

  • ID: #49561371
  • State: New Jersey Newark 07101 Newark USA
  • City: Newark
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2023-03-27
  • Deadline: 2023-05-19
  • Category: Et cetera