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Role:
Genesys Engineer / Contact Center EngineerLocation : Newark, NJJob DescriptionWe are looking for a Senior Contact Center engineer who will design, develop, implement, and support reliable and resilient solution that will enrich customer experience leveraging Genesys Cloud environment. MAJOR DUTIES AND RESPONSIBILITIES- Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveragingGenesys Cloud Architect tool and Amazon Lex & Lambda.
- Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
- Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
- Lead implementation of Inbound & Outbound solutions, QM recording, WFM,Omni-Channel, Analytics, Customer Journeys, and Reporting
- Demonstrate complex problem-solving skills
- 5+ years’ of hands-on experience in coding/development in Contact Center platform(Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
- 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
- Experience in AWS Lex & Lambda for development of ChatBot
- 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
- 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
- Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
- Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
- Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
- Agile knowledge with SAFe or NWOW framework is preferred
- Experience involving digital transformation activities in large organization is a plus
- Bachelor’s in computer science or related fields
- ID: #49561371
- State: New Jersey Newark 07101 Newark USA
- City: Newark
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-03-27
- Deadline: 2023-05-19
- Category: Et cetera