Guest Service Agent

$26.78 to $27.78 per hourMinimum 30 hours per week guaranteed About usPerched on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range, Mercure Queenstown Resort is a haven for travellers seeking a memorable experience.  Our resort features 148 guest rooms, two restaurants, a lounge bar, and conference facilities, offering exceptional hospitality in one of New Zealand’s most picturesque locations. About the RoleIf you thrive in a fast-paced, guest-focused environment and love making people feel at home, this role is for you!As a Guest Service Agent, you will be the welcoming face of our hotel, creating unforgettable experiences for our guests from the moment they arrive. Your role will involve:

✅Providing warm and professional service at reception, ensuring every guest enjoys a seamless stay.

✅ Handling guest requests and inquiries with efficiency and a problem-solving mindset.

✅ Sharing local knowledge and insider tips to enhance our guests’ Queenstown experience.