Help Desk Analyst

03 Oct 2024

Vacancy expired!

Job Description: Responsibilities:

  • Supports Tier 1 and 2 service requests and incidents
  • Provide Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
  • Serves as the single point of contact to end users for information technology-related issues, problems and requests
  • Assist the Help Desk Manager with reporting, analysis, or training and testing tasks
  • Contribute current technical information and best practices to the knowledge base
  • Qualifications:
  • Previous experience in a Help Desk environment supporting computer software and hardware.
  • Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7
  • Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
  • Excellent customer service skills and strong telephone skills
  • Strong written and verbal skills as well as problem solving skills
OVERNIGHT SHIFT 11 PM TO 7:30 AM SUNDAY THRU THURSDAY

  • ID: #46190842
  • State: New Jersey Jerseycity 07097 Jerseycity USA
  • City: Jerseycity
  • Salary: $20 - $25
  • Job type: Contract
  • Showed: 2022-10-03
  • Deadline: 2022-11-28
  • Category: Et cetera