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Job Description: Responsibilities:
- Supports Tier 1 and 2 service requests and incidents
- Provide Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
- Serves as the single point of contact to end users for information technology-related issues, problems and requests
- Assist the Help Desk Manager with reporting, analysis, or training and testing tasks
- Contribute current technical information and best practices to the knowledge base
- Qualifications:
- Previous experience in a Help Desk environment supporting computer software and hardware.
- Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7
- Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
- Excellent customer service skills and strong telephone skills
- Strong written and verbal skills as well as problem solving skills
- ID: #46190842
- State: New Jersey Jerseycity 07097 Jerseycity USA
- City: Jerseycity
- Salary: $20 - $25
- Job type: Contract
- Showed: 2022-10-03
- Deadline: 2022-11-28
- Category: Et cetera