Helpdesk Support Specialist job vacancy

Vacancy expired!

We are looking for an Helpdesk Support Specialist in East Brunswick, NJ for 3 month contract to hire position.

Job Description:

Position: Helpdesk Support Specialist (Hybrid)

Duration: 3 months contract to hire

Location: East Brunswick, NJ

Client: Direct Client

Note: Candidates need to be legally eligible to work in the United States without requiring sponsorship assistance now or anytime in the future.

The IT Support Specialist will:

Function with autonomy, urgency, and professionalism within the organization’s guidelines
Be highly self-motivated and customer-centric
Possess good oral and written communication skills
Demonstrate good organization and time management skills with the ability to multi-task
Be an advocate for all IT policies and protocols to the organization
Provide support to end users for Mac, Windows, IOS and Android, including applications, system, access, and hardware issues
Identify, research, and resolve basic technical problems
Support users at multiple sites by phone, email or in person
Document, track, and monitor cases using FreshService and other tools
Triage and prioritize issues accordingly
Coordinate well with other members of their team, other IT teams, departments, and vendors
Handle user on-boarding and off-boarding, including account creations and account deactivations, commissioning and decommissioning of equipment
Provide support to end users on hardware, software applications, and systems such as Office 365, OneDrive, Microsoft Teams, InFor, Centah, AX, and more
Responsible for the installation, configuration, and usability of all MACs, PCs, iPads, iPhones, VOIP Phones, Android scanners, printers, peripherals, and software
Rare weekend projects, after hours work, or on-call shifts may be needed
Create and validate documentation for new or existing processes

Desired Qualifications and Experience:

Experience with End user Provisioning and Deprovisioning
Experience with Ticketing systems such as FreshService, Jira, Zendesk, or other ITSM tools
Experience with MDM/EMM solutions
Experience with Microsoft: Windows 10, Office 365, Azure, and Active Directory
Experience with Apple: iOS, iPadOS, and MacOS
Experience with imaging and provisioning devices
Experience with Android, Industrial Handheld Scanners and Datamax printers
Experience with basic network troubleshooting and managed printing
Experience in IT for at least 2 years
Relevant Education: Associates Degree, Technical Degree, Certification training (CompTIA A+, Network+, etc.) or equivalent training