Hollister Co. - Brand Representative, New Town Plaza

The Brand Representative associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale. [職位介紹]我們期望性格開朗、有時尚觸覺和樂於助人的品牌代表。他/她們透過與顧客親切真誠的對話，在店內營造和諧溫暖的購物體驗，以確保顧客至上的理念。通過在店舖裡為顧客展現關懷、自信和積極互動的一面，能夠成功帶來最優質的顧客服務，順利為公司帶來營業額。 What you will do]1.Make Customers #1Creates an excellent customer serviceGreets all customers in store with friendly, positive tone and body language2. Uphold Our CultureUpholds our Culture and Values, brand purpose, and show respect during every interaction with associates and customersEnsures our stores are welcoming, inclusive and diverse3. Know Our Product Inside & OutComfortably share our seasonal products, make recommendations by outfitting the customers to help add to their purchaseExplains the value behind items by sharing with customers the quality details,fit and fabric that differentiate our product4. Be Accurate and EfficientAccurately perform all cashwrap and fitting room functions while maintaining positive engagement with customers [你將會勝任]1.  顧客至上提供優質顧客服務。使用積極正面的語調和身體語言與每一位顧客友好地打招呼。2. 宣揚品牌文化每次與同事或顧客交流時，堅持品牌的文化與價值，以及品牌宗旨。確保我們的店鋪環境是友好的，包容且多元化的。3. 充份了解我們的產品能自如地與顧客介紹當季服裝系列，推薦產品，協助顧客配搭以增加他們的購買量。透過向顧客介紹我們產品不同的質量細節、尺寸和物料，來解釋產品背後的價值。4. 具備高效率的工作表現確保收銀處及試身室的流程運作順暢無誤，與顧客積極地交流，同時為他們帶來優質的購物體驗。 Why UsWe provide you an access to various mental health resources: Associates Assistant Program, headspace, CARORRT and associate resource group…etcA Global Team of People Who'll Celebrate you for Being YOUOur culture is inclusive, warm and authenticWe value individual differencesWe inspire, support and encourage you to be the best they canWe provide you an Always Forward journeyWe believe Diversity and Inclusion are the keys to the company’s successWe put the customer at the center of everything we do