Info Systems Engineer - Unified Work Spaces/EAS

A Desktop Engineer will work closely application packaging, deployment, and engineering teams as well as business users. Responsibilities include determining, executing, and maintaining best practices for optimal user experience related to desktop, laptop, and virtual desktop management.A Desktop Engineer has the responsibility services, and of understanding the desktop environment via data analysis, monitoring of end users leveraging MECM/SCCM, Citrix/XenApp, Nexthink, as well as other management and monitoring applications. This role will play a critical and strategic role in TIAA’s user experience and technology improvement initiatives.Key Responsibilities and Duties

Technical knowledge and experience engineering Microsoft Windows desktop/server environments leveraging tools and concepts including SCCM/MECM, Citrix, Active Directory, Intune, and Group Policy.

Perform analysis on new and existing processes, documentation, and automation impacts and risks

Create design documentation and standard operating procedures, along with technical designs for complex business problems.

Support optimal end user functionality through proactive issue discovery and resolution implementation

Troubleshoot hardware and application configurations related to workstation performance and end user experience.

Assist management in planning and implementing automation with the objective of improving the ease of doing business.

Develop and implement engineering standards and processes.

Troubleshoot hardware and application configurations as it relates to workstation performance and end user experience and create improvement solutions.

Manage service escalation to resolution and identify continuous improvement opportunities.

Provides technical guidance, oversight, and mentoring to team members.

​Educational Requirements

University (Degree) Preferred

Work Experience

2+ Years Required; 3+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level6ICBase Pay Range: $72,400/yr. - $120,700/yr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewTIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.