Inventory Control/Inbounds/Customer Service Representatives

Location: North Bergen, NJ 07047

Hours: 7:00 AM – 4:30 PM (or until finished) – Must be flexible with overtime and willing to stay late when necessary.

Compensation: Based on experience and qualifications ($20.00/hr. to $21.00/hr.)

Job Summary:

We are seeking a highly motivated Inventory Control / Customer Service Representative to join our Customer Service Team. This role requires strong multitasking skills, the ability to work in a fast-paced environment, and excellent communication abilities. Candidate(s) will be responsible for assisting customers, processing inbounds and ensuring that inventory records are accurate at all times.

Key responsibilities would include but won’t be limited to:

Customer Communication: Handle heavy phone calls and emails, responding promptly and assertively to all customer inquiries.

Order Issue Resolution: Address and resolve any issues related to orders and keep our customers informed.

Processing Inbounds: Handle efficiently the inbounds processing and all the related paperwork.

Inventory Control: Ensure that all inventory records are accurate at all times. Handle recordkeeping, keep track, maintain, monitor, identify discrepancies by using a computerized inventory control system and making the required adjustments as needed.

Communication and Interaction with Warehouse Management and Warehouse Staff: Effective communication and interaction with our Warehouse Managers and staff to coordinate recounts as needed or request any essential information needed for an efficient response to our customers’ inquiries.

Data Entry & Documentation: Maintain accurate records, input data into our internal systems, spreadsheets, and handle any other clerical tasks assigned by the manager (running reports, spreadsheets, pick documents, inbounds receipts, filing, scanning, copying).

Required Skills & Qualifications:

Customer Service Experience: Strong ability to interact and communicate professionally with customers, drivers, vendors and warehouse management.

Inventory Control & Logistics Experience: Warehousing-Logistics inventory control experience would be preferred but not required. Training will be provided.

Attention to Detail and Data Entry Experience: Strong organizational skills with high accuracy in data entry and record-keeping.

Problem-Solving Skills: Must have strong problem-solving skills, and must have the ability to deal with numbers, mathematical conversions, product codes.

Computer Skills: Proficient in MS Excel, MS Word, MS Outlook. Comfortable handling heavy emails and learning all our internal systems software’s.

Team Player & Independent Worker: Able to collaborate in a team environment but also work independently when needed.

Fast-Paced Environment: Comfortable managing multiple priorities under time constraints.

Bilingual (Preferred but Not Required): Must speak, write, and read English. Spanish-speaking ability is a plus.

Reliable Transportation: Must have own transportation for commuting purposes.