IT Coordination Analyst

26 Nov 2024

Vacancy expired!

Software Guidance & Assistance, Inc., (SGA), is searching for an IT Coordination Analyst for a Contract assignment with one of our premier Financial Services clients in Jersey City, NJ . Responsible for supporting Americas IT business-as-usual (BAU) and project support activities, as they relate to associated duties and responsibilities outlined below. Primary areas of focus include hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, putting together management committee materials/summarizing the meetings; and analyzing/reporting key risk indicators (KRA and KRI). Responsibilities :

  • Host and track production system Change Advisory Board (CAB) meetings
  • Review and track production system troubles (aka Major Incidents), ensuring that they are recorded with full information, including impact, root cause and resolution; and are resolved and closed in a timely manner.
  • Perform Major Incident analyses, and prepare summary and trending reports: Weekly, Monthly, Quarterly, Yearly, as well as customer-facing system issue reports as needed.
  • Coordinate and prepare meeting materials and minutes for various management committee meetings; as well as and regional IT conferences (Americas, Asia/AIOD, London/EMEA), which promote information sharing and efficiencies across regions.
  • Support the Key Risk Assessment (KRA) and Key Risk Indicator (KRI) process across first line-of-defense teams including review, validation, and consolidation of data into appropriate reports.
Required Skills :
  • Excellent Microsoft Office tools skills, particularly Excel.
  • Experience with ServiceNow helpful.
  • Related experience in financial and/or IT institutions.
  • Excellent IT knowledge in financial industry, IT Governance, Project Management skills.
  • Excellent communication skills.
  • Good coordination skills.
  • Excellent attention to detail.
  • Ability to prioritize and effectively manage multiple tasks.
  • Effective presentation skills.
  • Able to work independently and in a team environment.
  • Familiarity with ITIL helpful.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com . EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.