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- Log & Track all new hire requests from HR for associates and contractors for various business units
- Validate that onboarding ticket has been opened in Service now for new hire
- Work with hiring manger to raise requests if no onboarding ticket is raised
- Track ticket onboarding request and ensure that delivery teams are executing against ticket within defined SLA
- Ensure that all new hardware is shipped together within defined SLA
- Validate pre / post-Start Date of new Hire is operational addressing issues with delivery teams as appropriate
- Provide Day 1 support to ensure issues around are onboarded.
- Creation of new role onboarding templates for the Department if new roles are added to the organization
- Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
- Provide leadership, vision and oversights across the pillars to provide holistic experiences.
- Experience in banking industry would be beneficial but not required.
- Project management experience
- Customer service experience being able to clearly communicate with Technical and Non-Technical teams
- Experience with working across multiple teams to deliver
- Experience with onboarding IT assets
- Ability to generate trust, build alliances across the organization, and orchestrate interdisciplinary teams to the benefit of customers
- Situational awareness to adapt and solve challenges from a business and technology perspective
- Empathy, curiosity, desire to constantly improve, acquire new skills and drive for results
- Proactive, takes the initiative to make things happen
- Confident and self-aware with excellent interpersonal and communication skills, both written and verbal
- ID: #23790251
- State: New Jersey Wayne 07470 Wayne USA
- City: Wayne
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-12-03
- Deadline: 2022-01-23
- Category: Et cetera