IT Operations Manager

We are looking for an experienced IT Operations Manager to join our team and lead our IT support, service desk and cloud infrastructure operations. Mō tēnei tūranga | About the role Keeping systems strong so our teams deliver better careAs our IT Operations Manager, you will lead and continuously improve the performance of our service desk and IT support team. Your role ensures every interaction delivers high-quality, customer-focused technical support. From end-user and desktop services to applications and infrastructure, you’ll be at the heart of keeping our systems running smoothly, overseeing the daily operations of our contact centre digital platforms. Ngā haepapa matua | Key Responsibilities How you’ll help us care smarterInspire and Empower a High-Performing Team: Lead a talented team to deliver high-quality service and secure, digital platforms that support critical health and social services. You’ll fostering a culture of excellence through clear direction, mentoring, and meaningful development opportunities. Champion Operational Excellence in Digital Services: Lead daily operations of contact centre digital platforms, ensuring they’re secure, reliable, scalable, and cost-effective. You’ll drive continuous improvement through smart monitoring and proactive problem solving.  Be the Bridge Between People and Platforms: Collaborate closely with Service Directors, Contact Centre leaders, and Support Services teams. You’ll keep stakeholders informed, engaged and aligned while also building strong partnerships with key technology suppliers.Drive Smart Commercial and Vendor Strategy: Own the commercial side of platform operations, from licensing and compliance to budgeting and vendor management. You’ll identify opportunities for cost savings and ensure we’re getting the best value from our technology investments.Ngā hua mōu | What's in it for you Hybrid Flexibility – Work from home a few days every week in a role built on trust, balance and autonomy. Celebrate YOU! – Enjoy a paid day off each year to relax, have fun, or do whatever makes your birthday special.Wellbeing Days – Once a month, you can hit pause with a half-day off to recharge, relax, and put our wellbeing first. Because you deserve it!Pet-friendly & Inclusive – Our Auckland office is vibrant welcoming and made for humans and their furry companions.Car Parking – Beep beep, no stress, no extra cost, just onsite car parking.A team that feels like a team – Be part of a fun, supportive, and dynamic team, shaping an energising workplace culture.