IT PMO Process and Governance Lead

Description We are offering a contract to permanent employment opportunity for a Bus Process Consultant in Sacramento, California. The person in this role will be responsible for defining and improving business processes and performance metrics across different sectors of our company. This role will require a high level of customer service, management, training, and planning skills to effectively perform all responsibilities. Responsibilities: Conducting comprehensive analysis of current business processes, including gap analysis, benchmarking, and best practices identification. Developing and implementing process improvements, including future state design and change management. Coordinating with business and technology teams to ascertain system requirements such as program functions, output requirements, input data acquisition, and system techniques and controls. Conducting client interviews and delivering presentations and training courses to share insights and promote understanding of measurement, analysis, improvement, and control processes. Performing cost and benefit analysis to guide decision-making and strategy development. Acting as a liaison between different areas of the project, including customer services, client services, and senior management. Documenting all processes and deliverables with excellent written skills. Implementing and managing various procedures and policies related to the business process. Monitoring customer accounts and taking appropriate action based on analysis. Utilizing strong analytical and problem-solving skills and interpersonal skills to drive process and organizational improvements. Requirements Proven experience as a Business Process Consultant or in a similar role. Demonstrable skills in Customer Service and Management. Familiarity with Documentation processes and Training delivery. Strong skills in Planning and executing Procedures and Policies. Experience in Planning Processes and Quality Management. Working knowledge of Design methodologies and time management (About Time). Proficiency in Benefit Functions and Leadership Skills. Track record of successful Implementation projects. Ability to function as a Liaison between different teams or departments. Understanding of Payroll Functions and industry Practices. Ability to provide Answers to complex business challenges. Familiarity with different Methods and Best Practices in business process consulting. Experience in KPI Reporting and Process Improvement. Knowledge of HIPAA-Regulated processes is a plus. Excellent Interpersonal Skills and ability to manage Change. Bachelor’s Degree in Business Administration, Management, or relevant field. Relevant detail oriented certifications are a plus. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .