ITSM Service Now Business Analyst

20 May 2024

Vacancy expired!

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job Title: ITSM Service Now Business AnalystLocation: Irving, TX or New Castle, DE (Hybrid)Duration : Fulltime Requirements: Learning, with deep expertise, the designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal. Conducting end-to-end ServiceNow testing of transformed ITSM processes in SIT, UAT, and Production environments Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing Creating UAT testing scenarios for automated testing frameworks (ATF) Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays Creating procedures and training material for end-users Performing post-migration hyper-care for end-users Oher ITSM business analyst / process needs as identified by management GENERAL CHARACTERISTICS REQUIRED: The successful candidate will need to be a hands-on self-starter, capable of working with others around the world. This includes: Pro-active, can-do approach Customer focus Accuracy and attention to detail Personal commitment/flexibility Excellent interpersonal and communication skills Demonstrable ability to multi-task and prioritize effectively Dynamic, enthusiastic, confident, reliable team member MINIMUM QUALIFICATIONS & EXPERIENCE REQUIRED: Minimum of 5 years of experience as an ITSM business analyst Minimum of 3 years of experience working with the ServiceNow platform as an ITM business analyst Minimum of 3 years of experience working with as an implementation partner to assist organizations in ServiceNow migrations Understanding of the Incident, Problem, Change, Configuration, Knowledge, and Request Management processes Experience in test plan creation and execution, including automated test scripts Experience implementing systems using the Agile/Scrum methodology, including the user of Jira Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design Experience designing and implementing IT process workflows, procedures, and technical standards Solid understanding of service management as it pertains to IT services Professional working proficiency in English (spoken and written) - native or TOFEL C1/C2, IELTS 7.5 or higher certified or equivalent certification. PREFERRED CANDIDATES HAVE: ITIL v3 or v4 foundations certification Scrum Master certification (CSM) 7+ years of experience working with the ServiceNow platform as a business analyst Previously experience working within the ITSM operations of incident, problem, and/or change management processes Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement:Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades:

  • America's Most Honored Businesses (Top 10%)
  • Awarded by USPAAC for Fastest Growing Business in the US
  • 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
  • Fastest 50 by NJ Biz (2020, 2019, 2020)
  • INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
  • Top 100 by Dallas Business Journal (2020 and 2019)
  • Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
  • 2019 Spirit of Alliance Award by Agile1
  • 2018 Best of the Best Platinum Award by Agile1
  • 2018 TechServe Alliance Excellence Awards Winner
  • 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards,Barath Kumar Recruitement LeadNet2Source Inc.270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA Office: (551) 277-1027 | | Fax: (201) 221-8131| Email: Kumar.barath@net2source.comWeb: www.net2source.com | Social: Facebook | Twitter | LinkedIn

  • ID: #49971278
  • State: New Jersey Warren 07059 Warren USA
  • City: Warren
  • Salary: $120 - $125 yr
  • Job type: Permanent
  • Showed: 2023-05-20
  • Deadline: 2023-07-18
  • Category: Et cetera