L3 Data center Technician

18 Nov 2024

Vacancy expired!

Onsite: Secaucus, NJcontract: 6 months minonsite work

Job Descriptioncurrently seeking L3 Datacenter Technicians to support company's customers & staff as they deploy and maintain servers. The ideal candidate for this role balances strong technical skills, attention-to-detail, and a challenge driven attitude to resolve technical issues for sustaining and deployment activities. L3 Technicians will also contribute in creating knowledge library, e.g. KB Articles, SOP etc. Additionally, the L3 tech will assist with new product introduction activities related to field services.

Responsibilities and Essential Functions Respond to

technical support requests from customer and staff in a timely manner Conduct failure analysis on field issues until root cause is determined based on:o Controlled

testing of suspect hardware, system or firmwareo Engagement of internal engineering departments and vendors Proactively support field sustaining activities by o Administering soft tools (e.g.: diagnostics, tests, FW updates) o Preparing SOPs, Knowledge articles, & guides o Conduct training of new issue/resolution, new technical process & new tools Proactively and reactively support field deployments globally by o Maintaining deployment equipment and software v2017.02 o New Product Introduction for Team leads and Technicians o Real-time issue resolution during deployment execution Track server fleet health to investigate trends, new unknown issues, and validate that ZT maintaining customer SLA

Provide timely and detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter Be an outstanding representative of client's at all times Knowledge, Skills, and Abilities Exceptional

server hardware knowledge with deep understanding of all component & system type

failures o Proven RCA or Failure analysis historyo Experienced in controlled experiments to determine root cause Solid experience with IPMI utilization in diagnostics and with the following tools o Required: FIO, IPMItool (IPMItool) o Preferred: Prime95, Coretemp, Smartctl, Arcconf or MegaCLI, Memtest86 Basic

Linux and Windows scripting experience Working knowledge of deployment technologies such as WDS, PXE, DHCP & FTP o Experienced with

Windows Server OS & Winpe OS administration o Experienced with Linux PXE services Attention to detail and accuracy in investigation of issues, RCA/FA documents, etc. is essential to the customer and is critical to this role History of creating Knowledge articles and SOP documents Ability to regularly

lift and move server systems that weigh up to 70lbs Occasional travel may be required Competencies Demonstrated strong ownership, self-motivation Ability to work autonomously and within a team environment Ability to work successfully with geographically dispersed teams, customers and vendors. Must be willing to adopt to a flexible work schedule

Education Degree in a computer-related field. Bachelor's Degree preferred or 3 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline Preferred Certifications:o

CompTIA A+ or equivalent. o CompTIA Server+ or equivalent o MCP/MCSE Certification is a plus o CompTIA Network is a plus. Experience 3+ years of relative experience

  • ID: #22962715
  • State: New Jersey Secaucus 07094 Secaucus USA
  • City: Secaucus
  • Salary: $30 - $35
  • Job type: Contract
  • Showed: 2021-11-18
  • Deadline: 2022-01-14
  • Category: Technical support