Legal Call Center Representative

Trustpoint has an immediate opening with a busy and collaborative legal services organization in Newark, NJ, in their search for a Legal Call Center Representative to join their onsite team on a long-term contract-to-possible hire basis. This role provides essential support to clients and attorneys in a fast-paced litigation environment. The ideal candidate is detail-oriented, empathetic, and thrives in a client-facing role.

Responsibilities

Serve as the first point of contact for new clients, providing guidance and updates throughout the litigation process

Conduct intake calls, gather case details, and enter data into Salesforce

Handle outbound and inbound calls in a professional and efficient manner

Assist with pre-litigation investigations, draft correspondence, and review medical and legal documents

Manage scheduling and calendars, ensuring case files remain accurate and up to date

Maintain a professional and responsive rapport with clients

Qualifications

Prior experience in a call center, legal or professional services environment, preferably in a client-facing capacity

Experience working with medical records is a plus

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Experience with Salesforce or similar case management software

Tech-savvy, with the ability to manage confidential information with discretion

Details

Contract-to-possible hire role (6–12 months)

Onsite position in Newark, NJ

Hours: 9am – 6pm, Monday – Friday

Compensation is expected to be $23/hr, commensurate with experience

Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.