Manager, Fraud Performance Management (US)

402426BRJob Title:Manager, Fraud Performance Management (US)TD Description:About TD Bank, America's Most Convenient Bank®TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us . Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBankUS and www.twitter.com/TDNewsUS .TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.Auto req ID:402426BRDepartment Overview:The Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns. The Manager, Fraud Performance Management will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts. The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.Country:United StatesJob Requirements:

Must be eligible for employment under regulatory standards applicable to the position.

Education & Experience:Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is requiredMaster's Degree in a related discipline is preferred7+ years relevant experienceKnowledge of systems and processes is preferredExperience with SQL/SAS/Data manipulation tools requiredPrevious experience with related fraud is preferredSolid understanding of TD Products and ChannelsPeople management experience is an assetGiven the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is requiredConceptual thinker; ability to wade through data and arrive at conclusionsStrong interpersonal skills; comfortable interacting with team members of all levelsStrong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)Ability to take initiative and work independently under tight timelinesStrong team collaboration skillsAbility to effectively manage multiple projects and priorities simultaneouslyAbility to reconcile numerous metrics and condense/summarize for our Executives and Business PartnersHours:40Job Description:Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredFraud Losses ManagementReviews fraud attacks to understand and address coverage gapsParticipates in quarterly and annual fraud loss forecasting exercisesDevelops insights and rules to deliver fraud loss planManages shifting network rules and liability requirementsUncovers and resolves process gaps throughout the BankProvides alert support to address emerging threatsFraud Rule ManagementManages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)Changes socialization and adherence to Change Management protocolsFraud Operational SupportParticipates in operational forecasting and capacity planningManages fraud case prioritization strategy to optimize return-on-investmentManages strategic intent for Operational & Contact processesEffectively partners with Defect Managers to identify and remediate coverage gapsDesign/Update Monitoring & ReportingIdentifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needsSupports existing monitoring by refreshing reports when data or requirements changePartner Support – TD Partners Outside of FC&FMGSupports project intent and ongoing partner projects; provides risk identification and cost estimatesLeverages fraud expertise to help define fraud resilient products and processesProvides post-launch IT validation and issue managementEnsures Fraud policy alignment and implementationProvides monthly partner loss performance updates and participates in review sessionsSupport FC&FMG IntentOutlines data needs for rule-writing and effective managementReviews and evaluates potential technology investmentsManages model prioritization, business validation and implementationSupports audit and regulatory requests (data or intent)Manage External RelationshipsProvides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)Inclusiveness:At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.State:New JerseyCity:Mount LaurelQualifications:Preferred Qualifications :Work Location:Mt Laurel - Technology Center - 17000 Horizon WayBusiness Line:TD Bank AMCBJob Category - Primary:Technology SolutionsJob Category(s):Technology SolutionsState (Primary):New JerseyCity (Primary):Mount LaurelJob Family:Fraud OperationsTime Type:Full TimeEmployment Type:RegularPay Range:$83,720 - $136,240 annuallyFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.