Manager IT

Job Description:

• Demonstrate the functional and technical knowledge and expertise of a specific domain and execute the responsibilities of a role associated with that domain.
• Execute the responsibilities of a manager, including administrative work to effectively manage the team (financial actuals vs forecast, employee performance management, professional development, resource management, etc.). Challenge the work being done in the group, as appropriate.
• Lead, motivate, and set a vision for the teams.
• Effectively manage the work and budget.
• Understand technology solutions and the teams' work.
• Proactively manage individual and team performance to ensure achievement of divisional and corporate goals.
• Set SMART objectives, monitor performance and appropriately act on performance issues.
• Understand relevant technologies and IT-related processes and be able to influence the work being done in the IT organization (e.g. team, group, vendor).
• Keep up with current technology trends and best practices and introduce innovations.
• Demonstrate domain expertise in the span of control.

• Build and sustain trusting, effective, and respectful relationships with colleagues, partners, and customers.
• Actively seek diverse perspectives and interaction from all circles of people when getting work done, forming teams, and collaborating for the benefit of ETS.
• Work well across teams and with peers.
• Read the room and act accordingly.
• Influence where you have no authority.
• Effectively manage 'down, out and up' throughout the organization to achieve desired results.
• Effectively communicate IT capabilities as needed for the team's contributions to the work.

• Consistently deliver on commitments while upholding the highest standards. Fulfill assigned tasks on time, with the resources assigned, without sub-optimizing other functions.
• Make things happen. Identify and appropriately remove obstacles to meet commitments.
• Be creative in applying technology to solve problems and enabling simplification through identification of opportunities to standardize systems and investments.
• Be on-time and on-budget for approved scope, effectively communicating risks and issues, particularly around change management.
• Effectively manage scope.
• Accountable for execution of processes, managing financials, implementing process improvements and year-on-year efficiency, managing key performance indicators (KPI) metrics, and tracking and actively seeking to reduce the unit cost of services and total cost of ownership (TCO).

• Critically analyze problems based on relevant experiences, anticipate changes, and recognize the need to sometimes alter course.
• Bring new solutions to problems.
• Learn continuously about new technologies and processes and how they might apply to ETS.
• Actively seek new technologies in the industry and consider how that might apply at ETS.
• Manage processes that encourage productivity, increase employee commitment and ensure that project goals are met in an effective manner.

• See the "big picture" of the organization- the way in which various processes interact across the organization. Understand the key drivers of the organization's success from mission to customer experience to financial performance and how these relate to each other.
• Understand the end-to-end business processes and how specific applications fit into the whole.
• Understand the impacts of their decisions and actions on the greater organization and take into account the benefits and risks to more than just their team but to the larger organization, ensuring deviations from plans are brought to the early attention of management and corrective action is taken.
• Understand how technologies and IT processes enable, improve and/or influence ETS processes, products and services.

• Demonstrate an understanding of the "problem to be solved" for ETS' customers in various markets. Act with the customer or internal stakeholder in mind and consider downstream implications.
• Understand and communicate downstream impacts of your work.
• Deliver a work output of quality and take accountability for that output and for the end result.
• Bring industry ideas and best practices for your role to solve business problems and improve ETS competitiveness.
• Negotiate downstream impacts of decisions made in their teams.
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function

• Bachelor's degree in Computer Science or related field, or an equivalent combination of education and professional experience is required.

• 7-10 years of progressively responsible experience in IT management in a midsize to large scale organization
• 7-10 years of progressively responsible experience in IT technologies, trends, analysis and development

• Excellent planning, organization and problem identification skills
• Demonstrated problem-solving ability
• Excellent information, data and financial analysis skills
• Results oriented
• Excellent understanding of technical and business terminology
• Proven ability to work effectively on multiple projects simultaneously
• Demonstrated project management experience
• Ability to establish and work in a collaborative, team-based environment
• Familiarity with performance management processes
• Proven ability to mentor and motivate teams of IT professionals
• Previous supervisory experience preferred and/or an equivalent set of team building and communication skills
• Excellent written and verbal communication skills, including fluency with MS Excel and other MS Office applications
• Highly motivated, demonstrating a positive, can-do attitude
• Know where to find information, answers, and help. Be comfortable with complexity and ambiguity.
• Be willing and open to take on new challenges.
• Embrace changes, learn on the fly and be adept at connecting dots.
• Learn from experience and be able to apply what has been learned to new situations.