Manager of Customer Training

Job Summary We are seeking a dynamic and experienced Manager of Customer Training to lead our customer education and training programs. The Manager of Customer Training will be responsible for developing and delivering comprehensive training initiatives for our customers, ensuring they have the knowledge and skills to successfully use our products and technologies. This role is critical in enhancing customer satisfaction, driving product adoption, and ensuring customers maximize the value of our solutions. Education:

Bachelor’s degree in education, business, or a related field (Master’s degree preferred),

Experience in the manufacturing or industrial sector is highly preferred.

Essential Functions:

Develop Training Strategies: Create and implement a global training strategy that aligns with company goals, ensuring customers are proficient in using our products and services.

Program Development: Design, develop, and continuously improve training programs, including online modules, workshops, in-person training, and certification programs tailored to customer needs.

Leadership and Team Management: Lead and mentor a team of trainers, instructional designers, and customer education specialists. Ensure the team delivers consistent, high-quality training across all formats.

Revenue Growth : Formulate a strategy to grow revenue by positioning training services as a dedicated and profitable revenue stream within the business.

Customer Engagement: Partner with sales, and product teams to understand customer needs, pain points, and use cases to develop relevant training content.

Curriculum Development: Oversee the creation of training materials, including presentations, user manuals, videos, e-learning courses, and assessments. Ensure content is clear, concise, and easily digestible for various audiences.

Training Delivery: Manage the scheduling and delivery of training programs, ensuring availability for both new and existing customers. Lead in-person and virtual training sessions as needed.

Continuous Improvement: Gather feedback from customers and internal stakeholders to continuously refine and enhance training programs. Ensure training effectiveness by measuring learning outcomes and post-training performance.

Cross-functional Collaboration: Work closely with the product, engineering, and support teams to stay informed of product updates and ensure training content is current and relevant.

Customer Onboarding: Support the customer onboarding process by ensuring new customers receive timely and effective training, reducing the time-to-value.

Technology and Tools: Evaluate and implement Learning Management Systems (LMS) and other technologies to optimize training delivery and track customer progress.

Reporting and Metrics: Monitor the success of training programs by measuring engagement, customer satisfaction, knowledge retention, and ROI. Present regular reports to leadership.

Proven track record of developing and executing successful training programs for B2B customers.

Strong understanding of instructional design principles and adult learning theories.

Excellent leadership, communication, and interpersonal skills.

Experience with Learning Management Systems (LMS) and other training technologies.

Ability to work collaboratively with cross-functional teams.

Strong analytical and problem-solving skills, with the ability to use data to drive decisions.

Experience in delivering both in-person and virtual training programs.

Will handle miscellaneous duties as assigned.

Non-Essential Functions:

Experience in developing technical training programs for complex products.

Familiarity with e-learning tools and platforms (e.g., Articulate, Adobe Captivate, etc.).

Knowledge of customer onboarding best practices.

Essential Physical Requirements:

Able to sit and stand for long periods.

Must be able to read printed words, write, speak and understand English.

Must have valid driver's license and able to use public transportation, ie: plane, train, auto, etc.

Neat business-like appearance.

Must make us aware of any surgical implants, pins, braces or other devices that could be affected by induction fields.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Inductotherm Corp. is an Equal Opportunity employer of qualified individuals and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other basis protected by applicable federal, state or local law. Inductotherm Corp. also prohibits harassment of applicants or employees based on any of the protected categories.Job DetailsPay Type SalaryEducation Level Bachelor’s Degree