Network Cisco Voice

Job Title - Network Cisco Voice (IPT) - L3 Location Raritan, NJ 12 Months Open for 24x7 availability Job Description (L3):- Key Skills/Knowledge: 8-10+ years of experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services, Attendant Console, IM&P, UCCX and Expressways Cisco Unified Communication & Collaboration expert who can conduct "as-Is" studies of existing requirements, design future state solutions and help in E2E implementation of IPT Platform Conceptualizing and developing prototypes quickly in working with the product and architect.

• Hands-on experience on CUCM & Unity Connection version 8.x - 12.x
• Have clear understanding on VOIP protocols like SIP, H.323 and MGoogle Cloud Platform
• Hands-on experience on Cisco C series and B series server along with Esxi 5.0 or 6.0
• Strong knowledge on configuration and implementation of Cisco UCC.
• Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
• Understanding of CUCM, Gateways & Unity connection prevent & maintenance & backup/restore procedures.
• Documenting design and build to enhance the technical documentation of solution
• Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
• Understanding on PLM, PCD for Migration and deployments
• Contact Center express deep understanding of Queues, Skill, team's configuration etc.
• Have clear understanding about UCCX historical & online reporting & CAD and Finesse agent desktop.
• Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
• Answer any questions related to design and architecture while on P1 Bridge.
• Must be able to participate and represent the team in Change and Incident management meetings.
• Should have good knowledge of ITIL Processes awareness and adhering
• Should have experience on Gateways.
• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
• Report on Telephony Problems within established time frames.

• SIP, MGoogle Cloud Platform, CUBE & H323 gateways.
• WebEx & WebEx Teams.
• Experience with modern cloud architectures and technologies
• Scripting knowledge of UCCX.

• Ability to work in large teams and manage project milestones
• Excellent communications & Effective presentation skills
• Ability to develop requirements based on client inputs
• Performance/Status reporting to project leads and leadership
• Ability to work effectively in a remote, virtual, global environment.
• Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
• A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.
• Open for 24x7 availability
• Vendor Coordination & management
• Possess outstanding interpersonal and teamwork skills
• #CCIE Collab Certified