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- Manage and fully own the complete order process from start to finish in a timely manner
- Monitors orders daily and keeps customers updated to resolve any and all issues that prevent orders from flowing through the system, shipping and billing properly
- Prepare shipping documents including certificates of origin, bill of landings for international shipments
- Handle any delivery issues including missing shipments and damaged materials
- Maintain back order and open order files, updating the customer on the order status and providing analysis when required
- Enter customer orders into ERP system (knowledge of Microsoft Dynamics Navision a plus)
- Proof and review all customer orders for accuracy (items, pricing, terms & conditions, shipping method/terms, special notes & customer instructions, etc.)
- Extensive order processing & order management experience in an inventory-based, product distribution setting (Note: please do not apply if you only have experience in a non-inventory service industry such as a bank, law firm, call center or utilities company)
- Strong mathematical skills, including the ability to understand different units of measure and packaging configurations
- Ability to multi-task, set priorities and meet deadlines, in a fast-paced changing environment, gracefully.
- Ability to navigate & decipher different customer PO formats while capturing all special requirements and instructions.
- Knowledge of shipping methods and terms; experience with domestic and export shipments including required documentation
- ID: #40331812
- State: New Jersey Mahwah 07446 Mahwah USA
- City: Mahwah
- Salary: $60962.50 - $73155 per annum
- Job type: Permanent
- Showed: 2022-05-06
- Deadline: 2022-07-04
- Category: Customer service