Patient Access Representative

Patient Access RepresentativeReq #:0000172881Category:Billing/Collections/RegistrationStatus:Full-TimeShift:DayFacility:RWJ New BrunswickDepartment:Patient Access ServicesLocation:Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901Job Overview:The Patient Access Representatives is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registration and promote patient satisfaction.Qualifications:Required:

Customer service experience

High School diploma

Preferred:

Patient Access experience

Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care

Scheduling Requirements:

Day Shift, 7am to 3:30pm

Rotating weekends and holidays may be required

Full-Time

Essential Functions:

Provides excellent customer service to all patients, colleagues and other external and internal customers

Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work

Obtains and accurately documents all demographic information

Obtains insurance information and initiates the verification process via third party clearinghouse

Completes verification of coverage of all insurances and financial clearance activity has been completed

Meets and exceeds department goals including accuracy, point of service collections and productivity

Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient

Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections

Provide back-up support to hospital cashier and complete cashier functions, as assigned

Completes Medicare Questionnaire on all patients that are eligible

Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing

Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned

Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes

Demonstrates a high level of efficiency, accuracy and productivity

Verifies accuracy of patient demographic information to avoid duplicating a medical record

Follows department procedures when a duplicate medical record assignment is made

Complies with organizational policies on Advance Directives and Patient Rights

Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures

Maintains department productivity by asking for additional duties when patient flow permits

Makes customer needs a priority,

Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director

Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary

Reflects commitment to building a supportive work environment and maintains a positive attitude

Works closely and professionally with nursing and ancillary departments to foster a team environment

Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department

Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Benefits and Perks:At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!RWJBarnabas Health is the premier health care destination providing patient-centered, high quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.RWJBarnabas Health is an Equal Opportunity Employer