Plumbing General Manager

Our client provides plumbing and draining cleaning service to residential and commercial customers. We are currently seeking a Plumbing General Manager/Dispatcher to join the team. It is a fast paced and customer-focused environment in need of a reliable and experienced individual who will play a vital role in ensuring smooth office operations, providing excellent customer service and support the technicians by handling tasks with a strong understanding of plumbing terminology and processes. The ideal candidate will possess strong leadership skills and a comprehensive understanding of the plumbing business and be able to communicate effectively with upper management and the technicians in the field. to carry out company goals.

Duties

Ability to manage inbound calls and plan and schedule calls.

Effectively communicate with customers and Field Technicians to guarantee accurate and efficient scheduling.

Manage/coordinate schedules for Field Technicians.

Proactively update customers on job status.

Prepare and send estimates with pictures (if required) and followup as needed.

Skills

Strong communication skills to facilitate collaboration across teams and with external customer and partners.

Proficiency in MS Word, Excel, ACT, Quickbooks preferred.

Understanding of plumbing terminology and processes.

Ability to type efficiently for documentation purposes related to operations management.

HS Diploma or Equivalent

We invite qualified candidates who are passionate about driving operational excellence to apply for this exciting opportunity as a Plumbing General Manager.

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule: