Program Manager (CX / Marketing)

Program Manager (CX / Marketing)Long-term contract w/ right to hire- Understand the vision and roadmap for CXM360 as a mission statement and passionately drive to deliver results fast- Establish and maintain effective working relationships with multiple business and technology partners and external vendors that manage execution- Proactively communicate and manage risks and issues- Be a Change agent in the organization to drive the "customer centricity" ideas at all levels- Work collaboratively with the team and many internal/external stakeholders to review, understand and evolve customer journeys from end to end- Apply clear thinking, excellent communication, and strong analytic skills to help solve problems, manage stakeholders, scope business and technical requirements, and prioritize projects work- Acts a coordinator between multiple CX projects to ensure the projects are benefiting each other and are all aligned in achieving the overall CX business goals. Monitor and drive all running and completed CX impacting projects and initiatives and develop a Project Management Dashboard for tracking and reporting with benefit attribution to CX metrics.- Facilitates the CXM360 Governance Committee meeting, handles the agenda and minutes, follows through committees’ decisions and agreed actions, facilitates and monitors the status and progress of projects addressing customer pain points and opportunities.- Play the lead role in planning, executing, monitoring and closing CX projects within the program with help of project managers, delivering a project on time and within the budget while keeping everyone involved in the know and satisfied. Effectively work with Project owners and project teams to ensure on time project implementation and realize identified project objectives and benefits.