QA Engineer

Our client, a spoken word media giant, is looking for a qualified candidate to join their team for an open QA engineer role for their Global Marketing QA Team. This person will join the Global Marketing QA Teams efforts across the experimentation program and can work with marketers to provide best in class experiences for our customers and to enhance our acquisition efforts.

Hours: Monday- Friday 9am-5pm

Length of assignment: 9 months

Pay: 85.00 per hour

What we are looking for:

The role requires a passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer. The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative, and not afraid to take risks. Your mission (and ours) is unique and powerful: fill hearts, minds, and souls with premium audio content that enables learning and literate entertainment.

Responsibilities

Coordinate with marketing stakeholder teams and manage A/B testing workflows in Jira to ensure launch-readiness of A/B tests, QA, and post-launch support.

Perform end-to-end testing of A/B experiments globally to validate proper audience targeting and confirm intended user experience.

Design, prioritize and execute detailed test plans.

Partner with QA teams and Product to ensure that new features are properly configured and that the supporting customer experiences function as intended.

Ability to quickly learn and suggest ways to improve QA Process

Help maintain accurate and up-to-date documentation for marketers on test plans, guardrails, and best practices for implementation (wikis, process docs, playbooks)

Work with Customer Care, Marketing, and Technology to help address promotions-related escalations and ensure support requests and customer mitigation are addressed in a timely manner.

Highlight potential issues and risks to marketing stakeholders and leadership to ensure A/B tests are built in accordance with best practices.

Track & submit defects for resolution; work with customer service and IT to address escalations, bugs, and support requests.

Report on QA process findings and escalated issues (issue types, root causes, business impact, time to escalation, path to resolution)

Basic Qualifications:

3+ years of hands-on experience in quality assurance, UX testing, and execution of multichannel campaigns

Minimum of 3 years’ experience in marketing or related technical roles supporting customer acquisition programs — preferably in e-commerce roles with multichannel responsibilities (web, mobile app)

Experience in a dynamic and collaborative work environment with teams across different time zones.

Experience working directly with business stakeholders and technology teams on requirements gathering.

Technically capable with excellent verbal and written communication skills

Experience working in Jira or similar project/workflow management software.

Bachelor’s degree in computer science, Business, Marketing, or a related field of study

Preferred Qualifications:

Experience with A/B testing methodologies and tools.

Experience with Accessibility Testing

Adobe Certified Expert - Adobe Target Business Practitioner

Experience with conversion optimization for subscription-based services.

Fundamental understanding of how JavaScript, jQuery, HTML, and CSS can be used to optimize the user experience.

(#HP123)

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