Reprographics Associate

The Reprographics Associate plays a key role in delivering exceptional workplace support and service to clients and employees. This position is responsible for managing intake requests, providing high-quality reprographics and print production services, supporting conference room and meeting set-ups, and ensuring day-to-day office operations run smoothly.The ideal candidate is highly organized, tech-savvy, customer-focused, and comfortable working in a fast-paced professional environment with significant client interaction. Success in this role requires strong communication skills, attention to detail, the ability to prioritize competing requests, and previous experience supporting office operations, conference room coordination, and print production activities such as copying, binding, and document finishing.Location: Midtown Manhattan, New York, NY Schedule: 40 hours per week, Sunday 12pm-8pm, Monday-Thursday 1:30pm-10pmWork format: Fully onsiteJob DutiesServe as a primary point of contact for office services requests, providing exceptional customer service and professional support to clients and employeesManage and process incoming service requests through intake systems and established workflows, ensuring timely completion and communication throughout the request lifecyclePerform reprographics and print production services, including high-volume copying, scanning, printing, binding, finishing, and document preparationReview job specifications and ensure all requests are completed accurately and in accordance with client requirements and deadlinesFollow procedures to run jobs in proper orderEnsure that job tickets are properly filled out before beginning workUtilize appropriate logs for all office services workCommunicate with supervisor or client on job or deadline issuesCoordinate and support conference room and meeting space set-ups, ensuring rooms are prepared and equipped for meetings, presentations, and client eventsAssist with hospitality, reception, facilities, mail, and other office services functions as business needs requireUtilize digital tools and software platforms to manage requests, track workflow, and communicate status updates to clients and team membersConduct quality assurance checks on completed work to ensure accuracy, consistency, and adherence to service standardsCommunicate proactively with clients, management, and colleagues regarding project status, priorities, and deadlinesTroubleshoot basic printer, copier, and office equipment issues and coordinate service support when necessaryMaintain inventory levels for paper, toner, binding supplies, and other office services materialsPrioritize multiple requests in a fast-paced environment while maintaining a high level of accuracy and customer satisfactionHandle sensitive and confidential information with discretion and professionalismAdhere to company and client site policies, procedures, and service standardsLift and move boxes, paper, and office service materials weighing up to 50 lbs. as neededLoad machines with various paper, toner, suppliesAnswer telephone, emails, and place service calls when neededInteract with clients in person, over the phone or electronicallyAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner