Reservations Coordinator

The Reservations Department’s vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards.  We operate with a professional approach to all tasks, while consistently maintaining internal and external guest satisfaction by anticipating their needs.Compensation: $32 - $37 per hour (Hourly Rate)Summary of Responsibilities:Responsibilities and essential job functions include but are not limited to the following:Review reservations made each day, review 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guestsProcess special billing requestsEnsure accuracy and attention to detailProcessing of no shows, facilitating communication between all departments involvedTest calls to Global Reservation CenterLiaise with Sales team in coordinating group bookingsSet up group room blocks, rooming lists, billing, or special notations and make group reservations in room blockMonitor room inventory and notify Reservations Manager of any immediate changesRun daily reports and complete daily shift task listAssisting with other duties assignedMaintain positive working relationships with colleagues, travel agents, Global Reservation Center agents and other parties associated with the reservations processParticipate and adhere to Fairmont Hotels & Resorts Policies & ProceduresComplete office administrative duties where required