Restaurant Manager

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.Restaurant ManagerAs a Restaurant Manager, you are a key to our business. You will be responsible to Maintain and manage the restaurant environment by monitoring store presentation, supporting brand consistency and implementing the store strategy and action plan. Additional duties of a Restaurant Manager include; Motivating team to complete the sales process, ensure customer satisfaction, comply with company procedures, and maximize productivity and profitability, hiring, training, and monitoring the development of staff. A qualified candidate must also have a high school diploma or equivalent, reliable transportation and a flexible schedule. This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. Apply now to join one of the most exciting brands in America!We offer:

Growth Opportunities

Medical Insurance

Annual Bonus Plan

Skills/Qualifications

Fluent in English

Experience as a Dunkin Shift Leader or above for at least 6 months within the last 12 months

Basic computer skills

Cash and Time Management

Organization skills

High School diploma or equivalent, preferred

Responsibilities Include

Responsible for the store 24/7

Work in a Team Environment

Support a respectful team environment

Communicate shift priorities, goals and results with team members

Support the training of crew members and shift leaders as requested

Provide coaching and feedback to crew members

Maintain Operational Excellence

Create and maintain a guest first culture in the restaurant

Resolve guest issues

Ensure Brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Drive Profitability

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over/short during shift

Ensure all products are prepared according to Brand standards

Control product wastage and increase store profitability

Staffing

Finding and hiring crew to meet restaurant staffing needs

Making and posting weekly schedule for the crew

Training and coaching all Crew and Shift Leaders at all time

Product ordering / Inventory

Ordering donuts daily

Counting inventory and ordering products each week

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

Develops and maintains relationships with team and customers

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments