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WTW's Benefits Delivery and Administration solutions empower employers, employees and retirees to better navigate the changing world of benefits. Our solutions provide a tailored, integrated experience that combines benefit consulting expertise with innovative, user-centered technology. Our solutions, benefit expertise, consultative approach and focus on quality are unrivaled.Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.The TeamThe Individual Marketplace segment provides exchange solutions and benefits accounts to many of the world’s leading organizations.Our Purpose is to help our clients’ employees and retirees realize the full potential of their benefits; helping them be happier, healthier and more secure.Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.The RoleAs Salesforce Administrator, you’ll play a vital role at WTW. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance. Therefore, the Salesforce Administrator should enjoy all aspects of user management including communicating with Stakeholders, project planning, training, and designing solutions with user satisfaction a priority.Responsibilities include:All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Knowledge on how to convert legacy Workflow Rules and Process Builder into Salesforce Flows
Ability to inherit technical debt and propose solutions
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
DevOps/release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Ability to communicate and understand the needs of our Sales, Marketing, Client Services, Legal, and Finance teams
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Formatting and preparing data for import
Entering and manipulating data in Salesforce, Excel, and other programs as needed
Creating and testing new solutions (using Salesforce tools including Process Builder, Flows, and custom Lightning Components)
Creating and scheduling Salesforce reports for marketing and sales, as well as ad hoc client report requests
Auditing custom Salesforce objects, fields, and configurations to identify and remove deprecated items, as well as to identify possible improvements
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Handle User support requests and create a personal workflow
Ability to work independently and create your own project management schedule
Monitor and improve user adoption
New user and ongoing user training and support
Technical documentation
Management of integrated applications and third-party suppliers including ZoomInfo, Outreach.io, RingLead, Workbench, Loopio, Pardot, Highspot, etc.
Work in both Classic and Lightning and redesign Salesforce Applications and page layouts to meet the needs of our team
Maintain our Salesforce Database and ensure the highest quality of data
The RequirementsMinimum Criteria and Skills (including education and licenses):Strong Salesforce product knowledge and at least 3-5 years of Salesforce Administration hands-on experience with Sales Cloud and Pardot
Certified Salesforce Administrator (ADM 201)
Desirable:Bachelor’s degree
Understanding of basic triggers/Apex code knowledge
Demonstrates continued personal/professional development
Active in the Salesforce community
Knowledgeable on third-party application and SaaS Solutions and their challenges
Administrative Experience with Sales Engagement tools such as Outreach or Salesloft (currently using Outreach)
Experience working with ZoomInfo Enrich
What we can offer you:Competitive salary and a comprehensive benefits package including choices of medical, dental, vision, spending accounts, life insurance, disability coverage, 401(k) and pension plan, as well as many other options available to full time employees.WTW may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.EEO, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/02/08093340/EEO-Policies-for-WTW-Careers-site-2022-2.pdf)
Full-time- ID: #44602448
- State: New Jersey Trenton 08601 Trenton USA
- City: Trenton
- Salary: USD TBD TBD
- Showed: 2022-08-04
- Deadline: 2022-10-04
- Category: Et cetera