Salesforce Business Analyst

If you want more than just an assignment and to work with an organization that values your contribution to our growth AND has deployed a proprietary Consultant Appreciation Program (CAP) to continue to support your job search efforts in the future Hired by Matrix could be just what you need. We are a distributed organization working with some of the premier Fortune 500 organization s across the US in multiple verticals and disciplines. If you embrace positive culture, a dynamic teaming approach, robust benefits, 401k matching, paid time off, and want more than just your next assignment we are a great "Match. Hired by Matrix has been providing talent solutions to help organizations enhance team capacity for decades. As a full-service search firm, we have partnered with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical/Biotech, Technology, Automotive, Engineering, and Healthcare.Job Description:

• As part of the US Business Transformation effort, this role will be a key support role for the Enterprise Service Platform.
• The Business Analyst is a versatile team member that supports the team and PO by acting as a voice of business interests within the team.
• The Analyst supports development of a business case, analyzes existing processes and systems, and helps ensure the PO builds something that is practical within existing business rules.
• The Analyst also supports the product roll-out plan and post-implementation success measurement (i.e., KPIs) to inform future product iterations.
• Specifically Salesforce, Genesys and Financial services knowledge, agile knowledge.

• Independently work with other groups such as Finance and Operations to detail business case and sources of value.
• Collect, clean, and analyze data to assist team in making data-driven decisions.
• Develop a deep understanding of current business processes.
• Collaborate with the business on how to get the product to work within the organization.
• Develop a roll-out plan.
• Support the PO in capturing and analyzing acceptance criteria.
• Define metrics used to track success of the team in the future (KPIs).

• Basic knowledge of relevant business domain preferred (ILI, Annuity and GI).
• Basic understanding of data repositories and landscape of SMEs preferred.
• Ability to communicate complex messages and trade-offs clearly to senior stakeholders.
• Ability to produce high quality output under strict and accelerated timelines.
• Effectively works in a team setting with a diverse set of SMEs and stakeholders.
• Ability to proactively identify business needs within the team and represent the voice of the Product Owner to SMEs without significant supervision.
• Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box solutions to complex problems.
• Believes in a non-hierarchical culture of collaboration, transparency and trust across the team.
• Has a learning mindset to take on versatile roles as required by the team involving analytics, business rule definition, testing, and operationalization.
• Agile experience preferred but not required.