Salesforce Service Cloud Technician

23 Jun 2024

Vacancy expired!

Job Description

  • The application is the Customer Engagement Center (CEC). Resource will be working on a global deployment of Salesforce Service Cloud to 40+ countries, 3000+ locations and 25,000 users.
  • The Salesforce Service Cloud application is used for the Phone, Web, Email, Messaging and Chat channels.
  • This is a dynamic application that is rapidly growing with new Customer Support functionality.
  • The resource will lead a small team consisting of resources as well as other vendor resources that will execute on small to medium sized projects for the CEC application.
  • Develop end to end Salesforce solutions using Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, etc.
  • Automate business processes using Salesforce automation tools: Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts. Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On. Working expertise with Service Cloud & Service Business Processed (Email to Case, Web to Case, Live Chat, Live Message, Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments).
  • Migrate changes from development to test to production environment using a vendor DevOps product. Perform data updates / migration using Data Loader and other Salesforce tools.
  • Strong knowledge with Agile Development Methodology. Participate in daily scrum meetings, analyze and assign user stories to agile development team.
  • Perform independent code reviews and ensure the code achieves 85% test coverage. Strong Ability to debug and resolve issues/defects.
  • Author technical approach and design documentation. Collaborate with the offshore team on design discussions and development items. Salesforce Certification: Platform Developer
Please submit your resume for consideration. Once submitted, feel free to contact Prakash at for additional information. Approx. Duration: 11 months About Hired by Matrix Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full-service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option with a company match after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified We work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals! Connect with us on LinkedIn and see how we can impact your career! Hired by Matrix Career Center: https://www.hiredbymatrix.com/find-work/open-positions/

  • ID: #43560518
  • State: New Jersey Parsippany 07054 Parsippany USA
  • City: Parsippany
  • Salary: $80 - $100 hr
  • Job type: Contract
  • Showed: 2022-06-23
  • Deadline: 2022-08-21
  • Category: Et cetera