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Job Description
- The application is the Customer Engagement Center (CEC). Resource will be working on a global deployment of Salesforce Service Cloud to 40+ countries, 3000+ locations and 25,000 users.
- The Salesforce Service Cloud application is used for the Phone, Web, Email, Messaging and Chat channels.
- This is a dynamic application that is rapidly growing with new Customer Support functionality.
- The resource will lead a small team consisting of resources as well as other vendor resources that will execute on small to medium sized projects for the CEC application.
- Develop end to end Salesforce solutions using Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, etc.
- Automate business processes using Salesforce automation tools: Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts. Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On. Working expertise with Service Cloud & Service Business Processed (Email to Case, Web to Case, Live Chat, Live Message, Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments).
- Migrate changes from development to test to production environment using a vendor DevOps product. Perform data updates / migration using Data Loader and other Salesforce tools.
- Strong knowledge with Agile Development Methodology. Participate in daily scrum meetings, analyze and assign user stories to agile development team.
- Perform independent code reviews and ensure the code achieves 85% test coverage. Strong Ability to debug and resolve issues/defects.
- Author technical approach and design documentation. Collaborate with the offshore team on design discussions and development items. Salesforce Certification: Platform Developer
- ID: #43560518
- State: New Jersey Parsippany 07054 Parsippany USA
- City: Parsippany
- Salary: $80 - $100 hr
- Job type: Contract
- Showed: 2022-06-23
- Deadline: 2022-08-21
- Category: Et cetera