SCCM Engineer

Job Title: SCCM Engineer Location: Jersey City, NJ 07302 (onsite) Duration: Long term Mandatory skills

• Need 10+ years exp.
• SCCM Excellent Knowledge of Deployment, Packaging, Patching, Reporting, process automation, Task sequences
• Understanding Microsoft SQL database query construct and SQL Server Reporting Services to create SCCM reports / SQL queries
• Strong PowerShell scripting skills, proficient with scripting in VB Script and Batch
• Self-motivated, ambitious, desire to drive change and improvement in processes via collaboration
• Proactively identify and resolve issues while making recommendations to management/colleagues on continued improvement of processes.
• Organized - able to take notes, provide clear & concise status and ability to formulate a recommended action plan based on issues encountered
• Ability to prioritize tasks and responsibilities based on importance to the overall user base
• Expert level experience with Windows OS, registry, file system and Event logs
• Strong troubleshooting skills in general. Especially around OS, Software, SCCM
• Project management experience and skillset. Ability to run a project, including scheduling meetings and publishing minutes and takeaways.

• A good understanding of Active Directory, Group Policy
• ITIL v3 Foundation
• Visio and Project Experience
• Experience automating processes with Service Now
• Automated Workflow Configuration and Orchestration, understanding of Automation Architecture
• DevOps workflow
• Experienced / comfortable with collaborating via email and verbally providing 3rd level support to 2nd level support teams.

• MCSE / MCP / MCSA

• Identify processes that should be automated and then design and implement solutions
• troubleshoot escalated issues and recommend solutions that Engineering can develop and proactively deploy to many/all users
• Sunday Post-Deployment Rotation: will require you to work 1 Sunday per month, while taking the following Wednesday off
• Ability to create SCCM audit reports / SQL reports that suit operational requirements
• Serve on a team of resident experts in the Microsoft desktop operating system discipline who diligently interface with other engineering groups to ensure continued relevance of the technical solutions.
• Provide expertise in troubleshooting and identifying problems in support of on-call persons with Level 2/3 expertise.
• Available on call to assist with major incident / outage resolutions
• Own and Drive Service/Process Improvements
• Clear and concise Documentation
• Work hours Monday-Friday from 6 AM-2PM EST

• Excellent Communication skills (Written and Verbal)
• Education - Bachelor or higher degree
• 7-9 years' experience in working in IT services organization
• At least 3 years' experience working in an environment where ITIL processes are implemented
• In client facing role(s) for at least 2 years providing third level support for a windows desktop environment.
• Experience in being part of a Global support team