Scheduling, Front Desk Coordinator and/or Registration Rep

Scheduling, Front Desk Coordinator and/or Registration RepReq #:44446Category:Billing/Collections/RegistrationStatus:Full-TimeShift:EveningFacility:Childrens Specialized HospDepartment:Childrens Specialized HospLocation:PAS MTN 7170, 2840 Morris Avenue, Union, NJ 07083Children s Specialized Hospital is the nation s leading provider of inpatient and outpatient care for children from birth to 21 years of age facing special health challenges from chronic illnesses and complex physical disabilities like brain and spinal cord injuries, to developmental and behavioral issues like autism and mental health.Children's Specialized Hospital is now in its third century of caring for those in need. Our Boards of Trustees, physicians, therapists, nurses, staff, volunteers, and donors remain dedicated to the very ideals of the Hospital's founders and committed to providing the best care possible so that every child who seeks our help reaches their fullest potential.At 16 different New Jersey locations, our pediatric specialists partner with families to make our many innovative therapies and medical treatments more personalized and effectiveso children can achieve more of their goals.Job SummaryResponsible for providing exemplary customer service utilizing the HRO principles set forth by the organization while interacting with all customers internal and external. Responsible for providing coverage as needed for the positions of Scheduling Coordinator, Front Desk Coordinator and/or Registration Rep within the assigned region.Essential Job Functions

Provides coverage for all scheduling and registration positions in designated regions

Completes all scheduling or registrations functions when covering as a Scheduling Coordinator, Front Desk Coordinator, and/or Registration Rep

Interacts with both internal and external customers adhering to the HRO Principals.

Adheres to the productivity expectations as determined by the leadership team.

Adheres to departmental quality standards for scheduling appointments and interacting with customers either in person or via the telephone.

When appropriate interacts with designated therapy leaders and ACC leaders to schedule new patients and follow up appointments for medical and therapy departments throughout the organization.

Completes schedules functions for ACC and/or Therapy appointments.

Other tasks assigned by management.

Formal Education and Job-Related ExperiencePrevious hospital or physician's office experience. Scheduling and data entry experience preferred. High School Diploma.Education and Experience - Additional CommentsFlexible, hardworking individual with the ability to manage multiple tasks. Must be self-motivated and work well in a team environment. Excellent customer service skills. Scheduling background in a healthcare setting preferred. Sound problem solving and communication skills. Ability to professionally inter-relate wit people (i.e., parents, staff, patients, therapy and physician services).Familiarity with computer software packages (Microsoft Office). Ability to organize and follow specific instructions. Maintain patient confidentiality.Job Specific ContactsDirect and constant contact with patients, families, clinicians, medical and nursing staff.Physical DemandsTypical office environment.Working Environment - Additional CommentsConcentration and ability to handle multiple tasks in a distracting, fast-paced work environment. Must be detail oriented and have strong customer service skills. Strong professional skills.Job Provides Direction ToVolunteers assigned to department.Additional CommentsMust be able to and willing to travel to sites in region to provide scheduled or unscheduled coverage for areas when staff calls out or scheduled TOP. Some coverage needs may be done at home site remotely or may be done at a site in the region.RWJBarnabas Health is an Equal Opportunity Employer