Seasonal Customer Service Representatives Needed ASAP

We are looking for a highly motivated and customer-focused E-Commerce/ Customer Service Representative to join our team. This role involves managing communications via phone, email, live chat, or in-person, depending on the organization.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner

Resolve product or service issues by clarifying customer complaints and determining the best solutions

Maintain accurate records of customer interactions, transactions, and feedback

Follow up on customer interactions to ensure satisfaction

Escalate unresolved issues to the appropriate departments or supervisors

Stay updated on product knowledge, company policies, and procedures

Process orders, forms, applications, and requests

Handle returns or complaints in a courteous and empathetic way

Identify opportunities to upsell or cross-sell products and services when appropriate

Qualifications:

At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work